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FAQs

What is the FinCraftTM e-KYC service?

UIDAI offers the e-KYC service, which enables a resident having an AADHAR number to share their demographic information and photograph with a UIDAI partner organization in an online, secure, auditable manner with the residents consent. The consent by the resident can be give via a Biometric authentication or a One Time Password (OTP) authentication.

What information is shared in the e-KYC service?

The AADHAR holders demographic information i.e Name, Address, Date of Birth, Gender, Phone & Email (where available) & Photograph which is currently available with the resident is shared via the e-KYC service.

Who can use the e-KYC service?

The e-KYC service is envisaged as a public benefit service. Any organization, authorized and approved by UIDAI to use this service can deploy the e-KYC service to serve its business interest. UIDAI envisages, initially organizations such as Banks, Telecom, Financial Services etc who have a regulatory compliance to perform a KYC function will be the front runners in leveraging this service.

What is the process to start using the e-KYC service?

Organizations interested in using the e-KYC service, will need to get approved and authorized by UIDAI to use this service. The details of the process of making an application, supporting documents required, technical integration guidelines etc can be found at the following link: http://uidai.gov.in/authentication-2/more.html

What are the key features of the e-KYC service?

    Some of the key features of the e-KYC service are:

    • Paperless: The service is fully electronic, enabling elimination of KYC document management
    • Consent based: Data is shared by the resident consent through AADHAR authentication, thus protecting resident privacy.
    • Secure and compliant with the IT Act: Data transfer are secured through the use of encryption and digital signature as per the Information Technology Act, 2000 making e-KYC document legally equivalent to paper documents.
    • Non-repudiable: The use of resident authentication for authorization, the affixing of a digital signature by the service provider originating the e-KYC request, and the affixing of a digital signature by UIDAI when providing the e-KYC data makes the entire transaction non-repudiable by all parties involved.
    • Instantaneous: The service is fully automated, and KYC data is furnished in real-time, without any manual intervention
    • Regulator friendly: The service providers can provide a portal to the Ministry/Regulator for auditing all e-KYC requests.

What is the regulatory stance on the e-KYC service?

RBI, IRDA, PFRDA & SEBI have accepted UIDAI's e-KYC service as a valid KYC.

Who do I contact, to know more about the process of knowing the e-KYC?

To know more about the UIDAI e-KYC service you may write to ekyc.helpdesk@uidai.net.in
For escalations you can write to ekyc.adg@uidai.net.in