Nelito enables clients to focus on core competencies through a comprehensive suite of outsourcing services. These include both IT outsourcing (applications and infrastructure management) and business process outsourcing. When linked as part of a transformational approach, Nelito offers the much-needed flexibility for adapting to the changing business climate, potentially without incurring major investment.
Nelito takes the responsibility to operate and manage client's IT infrastructure through infrastructure management service offerings. Nelito offers consistent service delivery to meet defined service level agreement (SLA) using skilled resources, established processes and effective deployment of technology. We have achieved an SLA compliance of 98% for our esteemed clients.
It includes Infra consulting, Data Centre, Disaster Recovery, (DC – DR), Desktops, Laptops, Printers, Enterprise networking, Enterprise Security, IT Infrastructure Operation Management and Implementation Monitoring of IT Service Management.
How Nelito will address the expectations
Benefit to the Institute
Surpassing the agreed SLA
Achieving SLA meeting 98% of the time the services should be up.
Transparency in Operations
Localized support will help surpass SLA
Stable team of engineers for required SLA compliance
Ensuring availability of skilled resources
Faster issue resolution & effective communication