• IT Infrastructure Management Services

Nelito enables clients to focus on core competencies through a comprehensive suite of outsourcing services. These include both IT outsourcing (applications and infrastructure management) and business process outsourcing. When linked as part of a transformational approach, Nelito offers the much-needed flexibility for adapting to the changing business climate, potentially without incurring major investment.

Nelito takes the responsibility to operate and manage client's IT infrastructure through infrastructure management service offerings. Nelito offers consistent service delivery to meet defined service level agreement (SLA) using skilled resources, established processes and effective deployment of technology. We have achieved an SLA compliance of 98% for our esteemed clients.

Our rich portfolio of Infrastructure services extends across the infrastructure life-cycle of Plan-Build-Run-Monitor.

It includes Infra consulting, Data Centre, Disaster Recovery, (DC – DR), Desktops, Laptops, Printers, Enterprise networking, Enterprise Security, IT Infrastructure Operation Management and Implementation Monitoring of IT Service Management.

Nelito has provided Services in approximately:

  • 40 Banks, 5000 + branches across India and
  • More than 25000+ of assets capability management
  • The attrition management is as low as 1-5 %
  • Ensuring 100% availability of skilled resources
  • Transparency in operations via Monthly and Quarterly reviews

Nelito's IT Service Management Spectrum

IT Service Management Spectrum
Desk Side
User Access
  • Monitoring and reporting of intrusion detection
  • Management of security devices and security events
  • Auditing of the process
  • Support services for end user computing
  • Installation, Implementation of Desktop Services
  • Messaging Services
  • Spam & Virus Filtering
  • Rollout & Client-Side Support
  • Operational and reporting activities
  • Service desk, incident and problem management
  • Availability services & ongoing audits
  • Access Rights Management
  • User Identity Management
  • User Role Management
  • Database Administration
  • Patch & Release management
  • Production Support
  • Monitoring & administration of the network and its components
  • Ticket Management
  • Quick restoration of service
  • Third Party Vendor SLA Management

Scope of Services (Pan India)

  • Helpdesk Management
  • Asset Management
  • Remote Infrastructure Management
  • End User Support Services
  • New Branch & ATM Rollout Support
  • Critical User Support
  • 24*7 Call Centre Support

Other Infrastructure Management

  • Incident Management
  • Problem Management
  • Vendor Management
  • Patch Management
  • Antivirus Management
  • Network & ATM Management
  • Mail Management
  • Backup Management
  • IT HR AD Management
  • IMAC Activities

Value Proposition

Institute Expectations

How Nelito will address the expectations

Benefit to the Institute

SLA Compliance

  • Ensure right-sized team
  • Schedule adherence
  • Shift Alignment
  • Response/Resolution SLA adhered
  • Minimize Call Escalation

Surpassing the agreed SLA

Achieving SLA meeting 98% of the time the services should be up.

Transparency in Operations

  • Periodic project governance meeting

Improved Trust

Geographical Reach

  • Mapping of Bank's location with Nelito's presence in all locations

Localized support will help surpass SLA

Attrition Management

  • Alignment of individual's aspiration with the project requirements
  • Nelito's reward and recognition policy
  • Knowledge sharing between resources

Stable team of engineers for required SLA compliance

Ensuring availability of skilled resources

  • Adequate screening of resource
  • Mapping of skill-set of resources to job requirements

Faster issue resolution & effective communication

Happy Clients

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