Institute Expectations
How Nelito will address the expectations
Benefit to the Institute
SLA Compliance
Surpassing the agreed SLA
Achieving SLA meeting 98% of the time the services should be up.
Transparency in Operations
Improved Trust
Geographical Reach
Localized support will help surpass SLA
Attrition Management
Stable team of engineers for required SLA compliance
Ensuring availability of skilled resources
Faster issue resolution & effective communication