A mandate management system helps in the digitization of the mandates and the automated generation of the formats as required by the NPCI. It also helps in end to end monitoring of the mandate and reconciliation of the mandate.
NPCI offers a product called NACH( National Automated Clearing House) to provide the automatic processing and exchange of mandate information electronically with well-defined timelines.
NPCI only offers the platform for the processing of mandates but the technology requirements and infrastructure needed are not part of NPCI's solution. Nelito's mandate management system offers a bridge between the bank and the NPCI and makes sure that the technology requirements to avail NACH are met. Moreover, it serves as a mandate repository for accepted mandates and also helps in reconciliation of the mandate and in CRM.
Yes, the mandate management system will provide seamless integration to the core banking software and the CRM software
The mandate management system can also be used to provide analytics as and when required by the bank. It can be used for the segregation of mandates by area and by due date. Interactive voice response for call management and preparation of mass mailers is also part of the solution.
A web interface will be provided which allows the user to login and check information regarding mandate transactions, status of the mandate or the audit trail of the mandate.
Yes, e-mandates can be initiated online by means of the web interface. The web interface can also be used to place a request for the modification or cancellation of the mandate.