FAQs

What does a Mandate management system do?

A mandate management system helps in the digitization of the mandates and the automated generation of the formats as required by the NPCI. It also helps in end to end monitoring of the mandate and reconciliation of the mandate.

What does NPCI offer?

NPCI offers a product called NACH( National Automated Clearing House) to provide the automatic processing and exchange of mandate information electronically with well-defined timelines.

Why should Nelito's mandate management system be used when there is already a method for processing of mandates automatically?

NPCI only offers the platform for the processing of mandates but the technology requirements and infrastructure needed are not part of NPCI's solution. Nelito's mandate management system offers a bridge between the bank and the NPCI and makes sure that the technology requirements to avail NACH are met. Moreover, it serves as a mandate repository for accepted mandates and also helps in reconciliation of the mandate and in CRM.

What are the technology requirements to avail NACH?

  • For the sponsor bank:
    • Utility/application for viewing the scanned mandates that are sent to the destination bank
    • System/hardware to scan the mandates
    • Data entry mechanism for integrating the mandate into the core system/intermediary application of the bank
    • Utility for generation of XML file for inputting mandates
    • Utility for generation of NACH-DR transaction file.
    • Utility to store mandates accepted by the destination bank
  • For destination bank:
    • Ability to store/record details of mandates raised by the sponsor bank
    • Ability to accept/reject mandate raised after verification of the mandate raised by the sponsor bank
    • Develop a utility to run Inward transaction file for NACH-DR in the system
    • Develop a utility to upload return file for NACH-DR transactions

Will the mandate management system be able to provide integration to the core banking services of the bank?

Yes, the mandate management system will provide seamless integration to the core banking software and the CRM software

What other features does the solution have?

The mandate management system can also be used to provide analytics as and when required by the bank. It can be used for the segregation of mandates by area and by due date. Interactive voice response for call management and preparation of mass mailers is also part of the solution.

How can the mandate be monitored?

A web interface will be provided which allows the user to login and check information regarding mandate transactions, status of the mandate or the audit trail of the mandate.

Can the mandate be initiated online?

Yes, e-mandates can be initiated online by means of the web interface. The web interface can also be used to place a request for the modification or cancellation of the mandate.

CLIENT SPEAK

  • The Meticulousness of efforts to ensure customer delight by each of the team member during the course of the project is appreciable. - Data Archival Project

    R. Ganesh (Senior Manager)

    Indian Overseas Bank
  • Overall we are happy with the services provided by Nelito. The implementation team is sensitive to our support requirements and does a good job.

    Vinayak Khadye (Chief Digital Officer)

    Finanzmart Services Pvt Ltd
  • We are extremely thankful to the whole team who have devotedly committed and created this excellent database. Much of our time was wasted in data retrieval from i link where we were facing lots of issues.

    You have given us an awesome product which is superior to our Finacle itself in its display capabilities. The great idea of taking pdf/word/excel option is simply superb. Merging the party code and Finacle CIF and account numbers are another feather in the cap.

    N Sampath Kumar (Branch Manager)

    Corporation Bank
  • We have successfully made Nelito's Fincraft Software for NBFC live in early March for LOS,LMS and Sanjiv Khalkho, Arijit Chakraborty with his team have been very instrumental in making this software live . I would like to appreciate on the turnaround time during the go live phase of the team in getting some of our key requirements done and helping our users to use the software for recording and disbursing all the sales from the software.

    In technology side I would like to praise Pramod Navale and Ganesh Khetmalis for in depth knowledge of the product and their technical skills is outstanding. Looking forward for the continued relationship for our next release and whole of 2018.

    Prateek P Katyal (CTO)

    WheelsEMI Pvt. Ltd
  • "We are extremely pleased with the kind of support extended by you and your team for our year end work. Although whole bunch of people worked for making the support seamless from your end, my special thanks to following resources. Anurag, Arpit, Arvind, Pranit, Suraj, Udgran, Nilesh, Leena and Udgrand. Also, thanks to all others who have supported us directly or indirectly at your end."

    Ananda Padebettu (IT Manager)

    The Nav Jeevan Co-op Bank Ltd.
  • "For a Bank of our size, this system suffices and is very cost effective. Almost all of the bank’s activities run on the one system. Nelito constitutes a partner more than a supplier and the relationship includes provision of the bank’s underlying technology as well as its Fincraft range of applications."

    Chairman

    The Nainital Bank Ltd.
  • "The best mix of functionality and technological support and our vision of “Cash Less and Paper Less” work environment for Sonata has come true with our technological partner Nelito. I highly recommend FinCraft Core Microfinance platform and especially integrations with a number of third party services."

    IT Head

    Sonata Finance Pvt. Ltd.
  • CBS

    "We are happy to use FinCraft Data Archival & Retrieval solution from Nelito Systems; it has given huge ROI in terms of saving revenue by retiring legacy applications. We get all desired reports in a timely manner from the solution."

    Assistant General Manager (CBS)

    United Bank of India
  • Custom Application Development testimonial

    "Proactive & professionally supportive, technically skilled team."

    General Manager

    Federal Bank
  • DGM

    "My bank is working with Nelito from the last about 9 Years and the services provided by the company may prolong our association."

    Sikander Gupta | CEO

    The Jammu Central Co-op Bank Ltd.
  • DGM

    "Knowledge and service provided to the bank is beyond expectation. And we would definitely engage and recommend solution to others."

    Rachelle F. Rivas | IT Project Manager (Senior Manager)

    Bank of the Philippine Islands (BPI)
  • DGM

    "As Vendor strict adherence to process & procedures. Risk Mitigates in Place. Flexible to customer requirements."

    Dinesh Negi | VP (Clg)

    DCB Bank Ltd
  • DGM

    "Everything was successfully implemented and tested. The implementation was professionally done in a very efficient and cooperative manner. Migration was very smooth."

    Frithjof Ramb | Vice President

    SBI- Frankfurt, Germany
  • DGM

    Support services provided for Swift is really up to the mark and meets all clients requirement. Kindly keep this ongoing.

    Rudolph Banis | Head - IT CBS and Application Management

    IndusInd Bank
  • DGM

    Excellent

    Navin A Bijur | Manager - IBD

    The Shamrao Vittal Coop Bank Ltd