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  • Back Office Outsourcing Services

    Drive Operational Efficiency and Customer Satisfaction

Overview - Back Office Outsourcing Services

Nelito enables clients to focus on core competencies through a comprehensive suite of outsourcing services. Banking & Finance industry is embracing outsourcing of services more than ever before in a bid to streamline processes and maximise efficiencies. Our expertise with deep industry knowledge helps us to provide customized back office BPO services that match our client’s business needs. Our prime aim is to maintain compliance with industry-followed quality and security standards while enhancing your service delivery excellence.

Some of the key purpose banks are choosing on back office outsourcing services is to boost success, enhance the bottom line, massive data management by skilled resources and reduced risk. Furthermore, back-office outsourcing permits banks to manage transactional processes of an extensive nature on a high-frequency basis.

Our back-office support solutions provide banks with empowerment and enhanced business efficiency and an improved bottom line.

Outsourcing back-office support services offers banks some augmented agility, and this helps banks to keep in pace with the growing fintech sector, competition and to boost their productivity. Another key area that back-office outsourcing aids banks and financial institutes are with the process of regulatory compliance.

Customer Care Outsourcing

Our helpdesk / technical support offers a ound-the-clock service portfolio consisting application operation support as well as level 0, level 1, and level 2 support services.

Streamlining Business Processes, Enhancing Business Productivity

  • Transparency in Operations
    We ensure complete transparency and client control over the project with regular project reports.
  • Data Security and Confidentiality
    We sternly administer the best practices of information security as per ISO 27001 to ensure that our client’s data remains secure at all times.
  • 24*7 Operations
    Our round-the-clock operations guarantee a remarkable TAT that helps to increase productivity and efficiency.
  • Assured Data Quality and Accuracy:
    All our processes are in alignment with ISO 9001:2015 and CMMI DEV 3 standards. Our quality assurance team ensures that data accuracy is at or above 99%.
  • Scalability and Adaptability
    Scalable outsourcing models to support project changes and business growth. High service flexibility, speed and efficiency, thus ensuring business continuity.
  • Skilled Manpower
    Our highly skilled and trained professionals execute assigned tasks meticulously with regular essential skill training to remain updated on the latest industry trends.

Major benefits of outsourcing back office functions

  • Focus on core operations
  • Expertise that can span multiple functions and business processes
  • Immediate cost savings related to staff, technology, support and capital costs
  • Access to state-of-the-art technology and infrastructure
  • Avoidance of future investments, including regulatory spend
  • No hassle of staff acquisition and retention
  • Reduction in operational risk by standardizing processes and oversight
  • Improvements to service quality and efficiency

Our domain specific back office BPO Services includes:


  • The project headed by Mr. Prashant Hedge & team have put their good efforts in Implementing new ASP software successfully which is as per our satisfaction.

    Maheshwari ( IT Head )Vikramaditya Nagrik Sahakari Bank Ltd

  • We have successfully made Nelito's Fincraft Software for NBFC live in early March for LOS,LMS and Sanjiv Khalkho, Arijit Chakraborty with his team have been very instrumental in making this software live . I would like to appreciate on the turnaround time during the go live phase of the team in getting some of our key requirements done and helping our users to use the software for recording and disbursing all the sales from the software.
    In technology side I would like to praise Pramod Navale and Ganesh Khetmalis for in depth knowledge of the product and their technical skills is outstanding. Looking forward for the continued relationship for our next release and whole of 2018.

    Prateek P Katyal ( CTO )WheelsEMI Pvt. Ltd

  • Our bank is using Fincraft, CBS of Nelito system since 2011. The application is functionally rich & user friendly and easy to navigate. The convenience of integrating other supporting applications of Nelito CTS, NEFT, RTGS, HO Module (share), Loan Origination, Internet Banking etc. helped us in smooth automation of various banking operations. We are very much thankful for providing such a good technology of coop banking sector and hope better performance in coming days. Wish You All the Best.

    Gunvantbhai Shah (Vice Chairman)Mahudha Nagrik Sahakari Bank

  • "Nelito has Good knowledge of industry. Good customer orientation. They were Flexible and Open to new ideas and suggestions."

    Mr. Ratheesh K. BharathanExec. Vice President & Co- Founder

  • "The best mix of functionality and technological support and our vision of "Cash Less and Paper Less" work environment for Sonata has come true with our technological partner Nelito. I highly recommend FinCraft Core Microfinance platform and especially integrations with a number of third party services."

    IT HeadSonata Finance Pvt. Ltd.

  • Overall we are happy with the services provided by Nelito. The implementation team is sensitive to our support requirements and does a good job.

    Vinayak Khadye (Chief Digital Officer)Finanzmart Services Pvt Ltd

  • For a Bank of our size, this system suffices and is very cost effective. Almost all of the bank's activities run on the one system. Nelito constitutes a partner more than a supplier and the relationship includes provision of the bank's underlying technology as well as its Fincraft range of applications.

    ChairmanThe Nainital Bank Ltd.

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