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Nelito’s BPM (Business Process Management) Services help banks in customer servicing for customer acquisition and retention. It also enables banks to automate business processes like account opening, lending or payments to optimize costs.

The various services provided are:

  • Customer Care Outsourcing
  • Form Processing
  • Technical Helpdesk
  • B2B / B2C Collections
  • Manpower & Consultancy Services

Customer Care Outsourcing

Our helpdesk / technical support offers a round-the-clock service portfolio consisting application operation support as well as level 0, level 1, and level 2 support services.

Form Processing


Technical Helpdesk

We offer a wide variety of helpdesk services available for businesses.

  • Call Center Service
  • Technical Support Services
  • Internet Helpdesk
  • General Product Information and Support
  • Customer Care

B2B / B2C Collections


Manpower & Consultancy Services

The areas in which we offer our services for domestic as well as International clientele are:-

Web Technologies

Core Java, J2EE, JSP, JDBC, JMS, Struts, Servlets, Hibernate, Swing, Spring.

Microsoft Technologies

Core Java, J2EE, JSP, JDBC, JMS, Struts, Servlets, Hibernate, Swing, Spring.


Oracle, MS SQL, Pl/sql, Sybase.

Operating Systems

UNIX, Solaris, Linux, Windows.

Core Banking Applications

Finacle 7x, 10x, Flexcube, TCS Bancs 24


Automation, Manual, Network, Telecom.

Scripting Language

Javascript, python script, perl script, VB Script, Shell script.

Mobile Technology

J2me, J2SE, C, C++, Android, Blackberry, iPhone.

Data warehouse

Informatica, ETL, Teradata, Cognos, Data Stage, MSBI.


SAP (Basis, Abap, Fico, HR, SD, PP, MM, QM, PM, PS), Oracle Applications, Microsoft Dynamics.


Network, Windows, Application Server, Storage and Backup, Desktop, Helpdesk.


  • CBS

    “The Bank is associated with M/S Nelito since 2002. M/S Nelito Systems Ltd has been our CBS vendor since 2009. The Products, quality of service offered by them are excellent. They have a very good support team and are trained enough for handling any type of situation.”

    D K Kandpal | Vice President (IT)

    Nainital Bank

    “Good & Co-operative.”

    Ronniee Gupta | DGM

    UCO Bank
  • CBS

    “We appreciate your local team who continuously supported & assisted our team to meet the goal.”

    Nagendra Nath Sinha | Principal Secretary IT

    Government of Jharkhand, Ranchi
  • CBS

    Knowledge and service provided to the bank is beyond expectation. And we would definitely engage and recommend solution to others .

    Rachelle F. Rivas | IT Project Manager (Senior Manager)

    Bank of the Philippine Islands (BPI)
  • CBS

    • As Vendor strict adherence to process & procedures
    • Risk Mitigants in Place
    • Flexible to customer requirements

    Dinesh Negi | VP (Clg)

    DCB Bank Ltd
  • Custom Application Development testimonial

    Bank has implemented CBS of Nelito Ltd in the year 2008-09 in phase manner. Also integrated RTGS/NEFT, CTS, MMS etc which help us in smooth automation of banking operation.

    K.T. Wadia | CEO

    The Sutex Co-op bank Ltd
  • CBS

    Experience during development of Rating Engine Module has been good in the context of commitment to meet timelines & lot of hard work has been put by Nelito's team.

    Ashuthsoh Satsangi | VP-Operations

  • CBS

    Everything was successfully implemented and tested. The implementation was professionally done in a very efficient and cooperative manner. Migration was very smooth.

    Frithjof Ramb | Vice President

    SBI- Frankfurt, Germany
  • CBS

    Nelito and its team has always been supportive and efficient in achieving the tasks set up by the Dept. Apps developed by the software engineers for the Public Health Dept have proved to be excellent among the top competitors and have been acclaimed for its effective service delivery to the end user at the grass root level which is the foremost object of any Govt organization. Many thanks for the sincere efforts.

    Sanjay Kamlakar | Under Secretary to GoM

    Govt of Maharashtra
  • DGM

    "We appreciate Nelito team who were always on time and responsive to our needs and changing ideas. They worked efficiently from the project inception to its completion in a timely and professional manner. Their understanding of this space has been invaluable to the success and launch of 'PMAY CLSS' app."

    Susanta K. Padhi | DGM

    National Housing Bank