Millennials - Technology is the face of this generation. They want to carry out their banking activities with minimal fuss, and they routinely rely on technology to help them do it.
In addition to embracing mobile solutions, banks must keep an eye out on the competitive landscape, as disruptors are emerging by the day. Artificial Intelligence is being used in the banking industry to scale new heights in customer relationship management.
Apart from this AI can be used to save on costs in three main channels that are, Front Office (Conversational Banking), Middle office (Anti-Fraud) and Back Office (Underwriting).
In this infographic – "Redefine Banking with Artificial Intelligence in 2020", we have explained how banks can benefit from an AI-enabled digital transformation.