Nelito Systems Ltd. begun its "Quality" journey in Sept-2003 by achieving its first ISO certificate. Since then our Quality Team has constantly strived and implemented different quality standards & strengthen Quality Management System (QMS) in the company.
We developed Quality Management System (QMS) based on standards ISO 9001:2000. Nelito has further refined QMS as per new versions of ISO 9001:2015 from ISO 9001:2008, CMMI DEV version 1.2, 1.3.
Nelito's QMS Process provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization.
Nelito's Process Asset Library designed with well-defined process for Development, Implementation, Data Migration projects with robust tracking mechanism supported with well-defined Form, Templates.
Nelito have established Information Security Management Systems (ISMS) as per ISO 27001:2005 and has further enhanced as per new version ISO 27001:2013) which provides applicable IT security and privacy policies for different target segments (Employees, Third Party Contractors, Leadership team System Administrators and Sales teams and contains all relevant details on policies, standards, procedures and guidelines related to information.
The Security Organization in Nelito is established with clear roles and responsibilities for implementing information security and business continuity in the organization. Information Security Steering Group (ISSG) headed by the designated CISO (Chief Information Security Officer), a group that holds the overall responsibility of governing the Information Security risk and compliance practices within Nelito.
Risk Management at Nelito is an enterprise wide function works closely in co-ordination with Business teams, Legal, Finance, Human Resources, Quality, Office of the CEO, Delivery, Internal Audit and other Functional teams. Enterprise Risk Management (ERM) enables and supports business objectives through risk-intelligent assessment and mitigation mechanisms while providing reassurance to all stake holders including Customers, Shareholders and Employees. This is done by identifying, assessing and mitigating risks within key business and functional processes through a collaborative approach.
Nelito Quality internal audit team conducts check on the effective implementation of ISO and CMMI standard requirements on periodical basis by involving cross functional teams. Apart from the Internal Audits, the corporate internal audit team also conducted the audit at selected locations to check the effectiveness on the closure of the gaps identified in internal audits and the report is submitted to the senior management as part of the Management Reviews. Quality team has been constantly revising certifications through periodic external audits done through quality institutions like TUV SUD, QAI etc. We measure process performances through our standardized periodic metrics, dashboards, records, and documents.
The Voice of the Customer – Customer Satisfaction Survey (CSAT) is heard at various levels through direct feedback, informal meetings, and senior management interaction with the client. CSAT survey are conducted semi-annually to capture voice of customer and align to customer business requirement, various facets of engagement including core delivery, presales, people engagement.
Project CSATs are obtained to enhance customers experience while dealing with Nelito. Customer feedback is obtained on Projects and Programs at different points of time during execution on different aspects like Delivery, Quality, Service and Project Management sections
The customer feedback obtained through the surveys is analysed and improvement opportunities are identified. Once actions are identified, the value creation actions (CVI) and Dissatisfaction Reduction Actions are communicated to the customer. Frequent updates on progress, through quarterly business reviews and other appropriate forums are provided to build customer confidence in the process, and ensure that the actions taken truly have a positive impact on customer satisfaction. Senior leaders review feedback reports at regular intervals in different forums such as Quality Improvement Councils and Management Review Meetings.
The Meticulousness of efforts to ensure customer delight by each of the team member during the course of the project is appreciable. - Data Archival Project
Overall we are happy with the services provided by Nelito. The implementation team is sensitive to our support requirements and does a good job.
We are extremely thankful to the whole team who have devotedly committed and created this excellent database. Much of our time was wasted in data retrieval from i link where we were facing lots of issues.
You have given us an awesome product which is superior to our Finacle itself in its display capabilities. The great idea of taking pdf/word/excel option is simply superb. Merging the party code and Finacle CIF and account numbers are another feather in the cap.
We have successfully made Nelito's Fincraft Software for NBFC live in early March for LOS,LMS and Sanjiv Khalkho, Arijit Chakraborty with his team have been very instrumental in making this software live . I would like to appreciate on the turnaround time during the go live phase of the team in getting some of our key requirements done and helping our users to use the software for recording and disbursing all the sales from the software.
In technology side I would like to praise Pramod Navale and Ganesh Khetmalis for in depth knowledge of the product and their technical skills is outstanding. Looking forward for the continued relationship for our next release and whole of 2018.
"We are extremely pleased with the kind of support extended by you and your team for our year end work. Although whole bunch of people worked for making the support seamless from your end, my special thanks to following resources. Anurag, Arpit, Arvind, Pranit, Suraj, Udgran, Nilesh, Leena and Udgrand. Also, thanks to all others who have supported us directly or indirectly at your end."
"For a Bank of our size, this system suffices and is very cost effective. Almost all of the bank’s activities run on the one system. Nelito constitutes a partner more than a supplier and the relationship includes provision of the bank’s underlying technology as well as its Fincraft range of applications."
"The best mix of functionality and technological support and our vision of “Cash Less and Paper Less” work environment for Sonata has come true with our technological partner Nelito. I highly recommend FinCraft Core Microfinance platform and especially integrations with a number of third party services."
"We are happy to use FinCraft Data Archival & Retrieval solution from Nelito Systems; it has given huge ROI in terms of saving revenue by retiring legacy applications. We get all desired reports in a timely manner from the solution."
"Proactive & professionally supportive, technically skilled team."
"My bank is working with Nelito from the last about 9 Years and the services provided by the company may prolong our association."
"Knowledge and service provided to the bank is beyond expectation. And we would definitely engage and recommend solution to others."
"As Vendor strict adherence to process & procedures. Risk Mitigates in Place. Flexible to customer requirements."
"Everything was successfully implemented and tested. The implementation was professionally done in a very efficient and cooperative manner. Migration was very smooth."
Support services provided for Swift is really up to the mark and meets all clients requirement. Kindly keep this ongoing.