Front End Channels

Overview

In any business, the front office is the first interaction that a customer has with the company. It is the face of the company and as they say, a good first impression goes a long way in customer relations. The same is true of a bank, which is why effective front office channels are extremely important to develop long lasting relationships with customers.

The operative word in today’s fast paced world is speed – customers expect to get information and carry out their banking activities quickly and effectively. Today more and more customers are ‘always on’ the internet and expect that level of efficiency from their bank 24x7 as well.

Features

  • Nelito has developed software solutions for front end channels like internet, mobile, kiosk, tab and branch banking.
  • Nelito provides all the products needed by banks to run operations efficiently which is why it is called integrated banking solutions
  • Moreover, the integrated banking solution is equipped with a channel manager which can track client activity across all channels like internet, mobile, tab or kiosk banking.

Benefits

  • There is a seamless integration with back office databases and across the client’s preferred platform of interaction.
  • As opposed to disparate solutions, integrated solutions allow the bank to track the various channels the client uses to access the bank as well as the frequency with which they use those channels. This enables the bank to have a 360 degree view of client activity. Thus, the bank can determine which channel is preferred by a majority of the clients and can then focus more on further developing those channels.
  • Other than engaging with the customers in a user friendly manner, the Nelito solutions also provide the bank with the advantage of reduction in manpower and cost effectiveness in routine procedures.
  • It provides for a complete reformation of the front office via digital technologies.
  • Mobile Banking

    Mobile smart phones are now an omnipresent phenomenon. The phones are being used for practically everything ...

  • Internet Banking

    The internet has basically revolutionized the way we do things, from communication to entertainment and even banking ...

  • DoorStep / Agency Banking

    Tab Banking, also known as doorstep banking, is one of the easiest ways in which a bank can provide enhanced services ...

CLIENT SPEAK

  • The Meticulousness of efforts to ensure customer delight by each of the team member during the course of the project is appreciable. - Data Archival Project

    R. Ganesh (Senior Manager)

    Indian Overseas Bank
  • Overall we are happy with the services provided by Nelito. The implementation team is sensitive to our support requirements and does a good job.

    Vinayak Khadye (Chief Digital Officer)

    Finanzmart Services Pvt Ltd
  • We are extremely thankful to the whole team who have devotedly committed and created this excellent database. Much of our time was wasted in data retrieval from i link where we were facing lots of issues.

    You have given us an awesome product which is superior to our Finacle itself in its display capabilities. The great idea of taking pdf/word/excel option is simply superb. Merging the party code and Finacle CIF and account numbers are another feather in the cap.

    N Sampath Kumar (Branch Manager)

    Corporation Bank
  • We have successfully made Nelito's Fincraft Software for NBFC live in early March for LOS,LMS and Sanjiv Khalkho, Arijit Chakraborty with his team have been very instrumental in making this software live . I would like to appreciate on the turnaround time during the go live phase of the team in getting some of our key requirements done and helping our users to use the software for recording and disbursing all the sales from the software.

    In technology side I would like to praise Pramod Navale and Ganesh Khetmalis for in depth knowledge of the product and their technical skills is outstanding. Looking forward for the continued relationship for our next release and whole of 2018.

    Prateek P Katyal (CTO)

    WheelsEMI Pvt. Ltd
  • "We are extremely pleased with the kind of support extended by you and your team for our year end work. Although whole bunch of people worked for making the support seamless from your end, my special thanks to following resources. Anurag, Arpit, Arvind, Pranit, Suraj, Udgran, Nilesh, Leena and Udgrand. Also, thanks to all others who have supported us directly or indirectly at your end."

    Ananda Padebettu (IT Manager)

    The Nav Jeevan Co-op Bank Ltd.
  • "For a Bank of our size, this system suffices and is very cost effective. Almost all of the bank’s activities run on the one system. Nelito constitutes a partner more than a supplier and the relationship includes provision of the bank’s underlying technology as well as its Fincraft range of applications."

    Chairman

    The Nainital Bank Ltd.
  • "The best mix of functionality and technological support and our vision of “Cash Less and Paper Less” work environment for Sonata has come true with our technological partner Nelito. I highly recommend FinCraft Core Microfinance platform and especially integrations with a number of third party services."

    IT Head

    Sonata Finance Pvt. Ltd.
  • CBS

    "We are happy to use FinCraft Data Archival & Retrieval solution from Nelito Systems; it has given huge ROI in terms of saving revenue by retiring legacy applications. We get all desired reports in a timely manner from the solution."

    Assistant General Manager (CBS)

    United Bank of India
  • Custom Application Development testimonial

    "Proactive & professionally supportive, technically skilled team."

    General Manager

    Federal Bank
  • DGM

    "My bank is working with Nelito from the last about 9 Years and the services provided by the company may prolong our association."

    Sikander Gupta | CEO

    The Jammu Central Co-op Bank Ltd.
  • DGM

    "Knowledge and service provided to the bank is beyond expectation. And we would definitely engage and recommend solution to others."

    Rachelle F. Rivas | IT Project Manager (Senior Manager)

    Bank of the Philippine Islands (BPI)
  • DGM

    "As Vendor strict adherence to process & procedures. Risk Mitigates in Place. Flexible to customer requirements."

    Dinesh Negi | VP (Clg)

    DCB Bank Ltd
  • DGM

    "Everything was successfully implemented and tested. The implementation was professionally done in a very efficient and cooperative manner. Migration was very smooth."

    Frithjof Ramb | Vice President

    SBI- Frankfurt, Germany
  • DGM

    Support services provided for Swift is really up to the mark and meets all clients requirement. Kindly keep this ongoing.

    Rudolph Banis | Head - IT CBS and Application Management

    IndusInd Bank
  • DGM

    Excellent

    Navin A Bijur | Manager - IBD

    The Shamrao Vittal Coop Bank Ltd