Front End Channels

Overview

In any business, the front office is the first interaction that a customer has with the company. It is the face of the company and as they say, a good first impression goes a long way in customer relations. The same is true of a bank, which is why effective front office channels are extremely important to develop long lasting relationships with customers.

The operative word in today’s fast paced world is speed – customers expect to get information and carry out their banking activities quickly and effectively. Today more and more customers are ‘always on’ the internet and expect that level of efficiency from their bank 24x7 as well.

Features

  • Nelito has developed software solutions for front end channels like internet, mobile, kiosk, tab and branch banking.
  • Nelito provides all the products needed by banks to run operations efficiently which is why it is called integrated banking solutions
  • Moreover, the integrated banking solution is equipped with a channel manager which can track client activity across all channels like internet, mobile, tab or kiosk banking.

Benefits

  • There is a seamless integration with back office databases and across the client’s preferred platform of interaction.
  • As opposed to disparate solutions, integrated solutions allow the bank to track the various channels the client uses to access the bank as well as the frequency with which they use those channels. This enables the bank to have a 360 degree view of client activity. Thus, the bank can determine which channel is preferred by a majority of the clients and can then focus more on further developing those channels.
  • Other than engaging with the customers in a user friendly manner, the Nelito solutions also provide the bank with the advantage of reduction in manpower and cost effectiveness in routine procedures.
  • It provides for a complete reformation of the front office via digital technologies.
  • Mobile Banking

    Mobile smart phones are now an omnipresent phenomenon. The phones are being used for practically everything ...

  • Internet Banking

    The internet has basically revolutionized the way we do things, from communication to entertainment and even banking ...

  • DoorStep / Agency Banking

    Tab Banking, also known as doorstep banking, is one of the easiest ways in which a bank can provide enhanced services ...

CLIENT SPEAK

  • CBS

    “The Bank is associated with M/S Nelito since 2002. M/S Nelito Systems Ltd has been our CBS vendor since 2009. The Products, quality of service offered by them are excellent. They have a very good support team and are trained enough for handling any type of situation.”

    D K Kandpal | Vice President (IT)

    Nainital Bank
  • MIS ADF

    “Good & Co-operative.”

    Ronniee Gupta | DGM

    UCO Bank
  • CBS

    “We appreciate your local team who continuously supported & assisted our team to meet the goal.”

    Nagendra Nath Sinha | Principal Secretary IT

    Government of Jharkhand, Ranchi
  • CBS

    Knowledge and service provided to the bank is beyond expectation. And we would definitely engage and recommend solution to others .

    Rachelle F. Rivas | IT Project Manager (Senior Manager)

    Bank of the Philippine Islands (BPI)
  • CBS

    • As Vendor strict adherence to process & procedures
    • Risk Mitigants in Place
    • Flexible to customer requirements

    Dinesh Negi | VP (Clg)

    DCB Bank Ltd
  • Custom Application Development testimonial

    Bank has implemented CBS of Nelito Ltd in the year 2008-09 in phase manner. Also integrated RTGS/NEFT, CTS, MMS etc which help us in smooth automation of banking operation.

    K.T. Wadia | CEO

    The Sutex Co-op bank Ltd
  • CBS

    Experience during development of Rating Engine Module has been good in the context of commitment to meet timelines & lot of hard work has been put by Nelito's team.

    Ashuthsoh Satsangi | VP-Operations

    SMERA
  • CBS

    Everything was successfully implemented and tested. The implementation was professionally done in a very efficient and cooperative manner. Migration was very smooth.

    Frithjof Ramb | Vice President

    SBI- Frankfurt, Germany
  • CBS

    Nelito and its team has always been supportive and efficient in achieving the tasks set up by the Dept. Apps developed by the software engineers for the Public Health Dept have proved to be excellent among the top competitors and have been acclaimed for its effective service delivery to the end user at the grass root level which is the foremost object of any Govt organization. Many thanks for the sincere efforts.

    Sanjay Kamlakar | Under Secretary to GoM

    Govt of Maharashtra